FAQs

Once your package has left our warehouse, your tracking information will be emailed to you. Make sure to check it daily. If you purchased internationally and your order status hasn’t changed in 30 days from the last tracking update we will consider the package lost. If you have further questions, or if you would like to cancel your order, please email support@tequilatrouble.com. Tequila Trouble is not responsible for carrier delays. We apologize for the inconvenience!

What is the status of my order?
All orders placed after 10am PST will ship out within 3-5 business days. All orders placed on Friday after 10am PST will ship out the following week. Our warehouse is closed on weekends and all USA bank holidays. Please reach out to us at support@tequilatrouble.com with your name, order #, and request so we can help you out.

Do I qualify for free shipping?
Tequila Trouble offers free domestic shipping with orders over $75 USD.

What carrier will my order be shipped out if it qualifies for free shipping?
Your orders will go out standard domestic economy shipping. (5-12 business days)

What days do you ship?
We ship on business days, which are Monday-Friday. We do not ship on Saturdays, Sundays or Holidays.

Do you ship internationally?
Of course! The only countries we DO NOT ship to at this time are: Bhutan, Bangladesh, Brazil, China (Inner Mongolia), India, Iran, Iraq, Laos, Mongolia, Nepal, Burundi, Cape Verde, Chad, Congo - Brazzaville, Congo - Kinshasa, Equatorial Guinea, Eritrea, Gambia, Lesotho, Liberia, Libya, Namibia, Rwanda, Seychelles, Uganda, Ukraine, Fiji, French Polynesia, Kiribatia, Norfolk Island, Samoa, Tonga, Vanuatu, Wallis & Futuna, Russia, Guernsey, Isle of Man, and Jersey.

What are the shipping timelines for international orders?
International orders are going to take a little longer to get to you. All International Carriers may experience a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule. Please allow 72 hours after fulfillment for tracking information for international packages to display properly. Tequila Trouble is not responsible for carrier delays. We’re so sorry for the inconvenience.

International Express does not deliver to PO boxes.

What are your domestic shipping options?
Standard (5-12 business days)
Expedited (4-7 business days)
Express (2-4 business days)

Business days do not include Saturdays, Sundays, and Holidays.

What will the fees be on my international order?
The cost of shipping goes towards shipping the item only and not towards any additional customs fees and/or taxes that may be charged for international delivery. The customer is liable for any additional customs fees and taxes necessary to receive the package.

We understand that our international rates are high. We promise that we are working on improving this for you while making sure to provide you with the quality you deserve. We always want to ensure your order gets to your country safe and sound.

My tracking information says my package was delivered but I haven't received it. Now what?
Please reach out to support@tequilatrouble.com, our team will guide you on next steps for the claim process. Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.

Can I change or cancel my order?
This one’s tough. If you received an email saying that your order shipped, then we cannot cancel your order. It means it has already left our warehouse and it is in the good graces of the carriers. If it has not shipped, and you wish to change or cancel an order after you’ve submitted it, please email our Community Experience team at support@tequilatrouble.com.

Where are my items coming from?
Our fulfillment center is in Texas.

What is Buy with Prime and how does it work?
Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which pre-populates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.

Can I check out using Buy with Prime if I'm not in the US?
No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.

How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?
When you decide to purchase a product offering Buy with Prime on our site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.

Do I have to be an Amazon Prime member to use Buy with Prime?
Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores.

Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?
Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.

How do I apply a coupon code to eligible products that offer Buy with Prime?
Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.

Can I use Amazon Gift Cards, Amazon promotional discounts when I check out using Buy with Prime?
No, Amazon.com Gift Cards and promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

Who do I contact for questions about or issues with my Buy with Prime order?
For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more.

Where can I check the status of my order?
There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.

How do I cancel a Buy with Prime order?
After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

What is the return policy for Buy with Prime orders?
Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient dropoff locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. If you have questions about returns eligibility or the returns process, contact customer service using the link on the order detail page. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

What does waitlist mean?
The item you wanted is out of stock and you added yourself to our waitlist. Remember, a waitlist does not mean that the item will come back in stock and arrive on your doorstep. If the decision is made to bring this item back in stock, then you will be the first to know via email. If you do not receive an email, it just means we are still deciding whether we want to bring this item back. We are always thinking of new ideas, so if it’s not this product, then we hope you’ll like the next one! 

When adding your email to the waitlist for our hoodies and tees, please select your desired size.

My order was stolen! What do I do?
Oh no! We’re so sorry this happened. Unfortunately, there isn’t much we can do on our end once the carrier delivers the box. We’d recommend taking a claim up with the delivery service to see if they will reimburse you. Let’s just hope that whoever stole your package is able to use what’s inside to not get into too much trouble.

I got the wrong order/my order is damaged! What now?
Mistakes happen. If the item is damaged, or the incorrect item was received, please email us within seven (7) days of the date your order is received at support@tequilatrouble.com. Provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received. We will make sure the right order gets to you. Thank you for being patient with us!

What is Order Protection?
OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved.

To protect your order, make sure Order Protection is toggled on in your cart.

How do I purchase Order Protection?
In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.

How do I file a claim with Order Protection?
Click here to file a claim.
Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.

What does Order Protection cover?
OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items and missing items.

How long does it take for my claim to get resolved?
You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

I didn’t add Order Protection to my order, but I need to make a claim.
If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us at support@tequilatrouble.com.

How long do I have to make a claim?
You can submit a claim 30 45 days from the date you placed your order depending on the claim type.

Hold at local post:
Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.

What is the return/exchange policy?
Unless the item is damaged, or order was incorrect, please note all sales are final and may not be returned, cancelled, or exchanged. If the item is damaged, or the incorrect item was received, please email us within fourteen (14) days of the date your order is received at support@tequilatrouble.com and provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received. Please note the following exceptions to our return and refund policy:

Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of wear or use.

To initiate an exchange, please complete the following steps:

Please email our team at support@tequilatrouble.com to let us know you would like to initiate an exchange. We will help you through this process.

We will need the info about your original item and what you would like to exchange it for. Your new item will not be shipped to you until you provide us with the return tracking information. Please note we do not offer return shipping labels and this cost will be on you. Exchanges can take up to 5-7 business days, once we receive your old item. If your desired item is out of stock, then you can exchange it for an item of equal value.

Please ship the item back to us at the address below: