Support Hours:
Monday to Friday: 9am – 5pm
Closed on weekends and public holidays.Prefer a quick message?
Use our contact form and we’ll get back to you within one working day.
Questions about your order?
Please include your order number and the email address used at checkout so we can help you faster.
FAQs
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately atsupport@tequilatrouble.comwith your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
What happens if an item is out of stock or backordered?
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).
Can I cancel my order?
If you wish to cancel your order, please contact us immediately atsupport@tequilatrouble.com. Cancellation requests are only possible before the order has been processed or shipped.
What is your shipping policy?
We ship all products via UPS. For more details, please refer to ourShipping Policypage.